Where’s My Surface?

I was testing the Exchange Connector in System Center 2012 Configuration Manager (CM12) so that I could inventory mobile devices. I used what I had on hand: 2 Surfaces (2 RT and RT), an iPad (v1) and a Windows 7 phone. After setting up a test Office365 account, I proceeded to attach one of my CM12 labs using the Exchange Connector. I then attached the Windows 7 phone using the built-in mail client. This device showed up within a few minutes. Next, I attached the Surface 2 RT and the Surface RT using the Outlook 2013 client. I waited for these devices to show up in CM12, but they never did. Why? I then attached the iPad to see what would happen. It showed up within a few minutes.

Why did the Windows 7 phone and iPad show up, but not the Surfaces? I contacted a group of friends for help and one of them asked which mail client I was using on the Surfaces. Based on that question I changed the Surface 2 RT to use both the built-in mail and the Outlook 2013 client software, and within a few minutes it showed up in CM12! It turns out that the Exchange Connector will filter out any device using Outlook and that is why the Surfaces didn’t show up.

For reference, here is an example of what you will see in CM12:

Where is My Surface

Where is My Surface Properties

By the way, Peter Daalmans has a good guide on how to setup the Exchange Connector: http://configmgrblog.com/2012/01/03/managing-mobile-devices-in-configuration-manager-2012-via-exchange-online-1/ However, it looks like Office365 changed its PowerShell folder location. I had to use this instead: https://outlook.office365.com/PowerShell-LiveID

If you have any questions about this post, please leave me a note in the comment section below.

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