Did you hear? March 2019’s free System Center Configuration Manager (SCCM) report is Locate Computers by Username. Don’t wait, get it HERE today!
Why do you need this report? Keep reading below!
Here’s a situation the Service Desk frequently encounters. An end user calls and says that they are having a problem with their computer. The Service Desk wants to quickly resolve the end user’s problem, but they need to ask, “What is the name of your computer?” They know full well that the end user is likely to have no idea what it is called, and sure enough, they don’t know their computer’s name. Patiently, the Service Desk walks them through the steps, but this can take several minutes and it can often be frustrating from the end user’s point of view.
Your company uses SCCM for deployments and inventory, so you would think it would be fairly easy to locate a computer by the user name in one of SCCM’s reports. However, such a report doesn’t exist.
The good news is that if you are using SCCM current branch 1806 or later, you can turn to the SCCM console to find this information. Most service desk teams, however, don’t have access or have very limited access to the SCCM console. How can finding this information be made easier for those that don’t have access to the SCCM console?
Solution: Locate Computers by Username
The Locate Computers by Username report in Enhansoft Reporting saves the day! This report allows Service Desk team members to enter part or all of the user name in order to locate what current computers the end user is logged on. The Service Desk team can also see what computers the user has logged on to in the past 90 days.
Please note that this report is designed for use with SCCM current branch 1806 or later. Starting with SCCM current branch 1806, using the fast channel details, you can see in the SCCM console who is currently logged on as a user next to the computer names within the device collection. You no longer have to wait up to seven days for this information to show up within the SCCM console. Instead, this new feature gives you current logon user details in less than a minute!
The Locate Computers by Username report is specially-designed for those that don’t have access to the SCCM console, but even SCCM Admins will find it beneficial. This report helps to improve front line support times by eliminating the long steps needed to figure out a computer name. Instead, you can now get to the heart of the matter in no time!
Starting on the left-hand side of the report, next to the list of computer names, is the online status of each computer. Green stands for online, the color grey means that a computer is offline, and the color black stands for unknown. Next to the Computer column are additional user details. Here you can see who is currently logged on to each computer, as well as, the last user who logged on to each listed computer. Finally, the last columns show who the top console user is and that user’s last logon date.
In the full set found in Enhansoft Reporting, you can click on any computer name and drill through to another report called the, “All-In-One,” report. That report will allow you to see more details about that specific computer.
Enhansoft Reporting – Locate Computers by Username
Locate Computers by Username is found within Enhansoft Reporting’s new Workstation category. This category also includes the newly updated All-In-One report.
Would you find it useful to have a report listing what computers an end user is logged on to? Then get Locate Computers by Username NOW!
As with all of our dashboards and reports, the Role-Based Administration (RBA) feature is enabled.