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Why Can’t I Access My SSRS Site Remotely?

By Garth Jones

While I was troubleshooting a Software Updates (SU) issue (there’s a long story here that I will skip!) I ran into an access issue with my SQL Server Reporting Services’ (SSRS) site. This blog post will talk about how I solved this problem.

In my lab, I have both a CAS (central administration site) and a primary site. I do all of my administrative work from the CAS, including all reporting functions, so I don’t use the primary site at all for reporting. By the way, unless you have over 150,000 computers in your environment you really shouldn’t have a CAS, but that is a topic for another day…

On my workstation, I connected to the Reporting Point (RP) on the CAS, but I wasn’t getting the results I expected, so I tried connecting to the RP on my primary site. Instead of connecting to the RP, I received the following error message!

Why Cant I Access My SSRS Site Remotely-Error Message

Using Remote Desktop (RDP) I connected to the SSRS server to see what was going on and to access the SSRS website. Everything looked great and worked as expected.

Why Cant I Access My SSRS Site Remotely-SSRS Website 

Given that I’ve answered several forum questions on this very topic, I then knew that network port 80 was being blocked by my SSRS server’s firewall. The simple fix is to open up network port 80 (TPC) in order to allow web traffic to the SSRS server.

Why Cant I Access My SSRS Site Remotely-Windows Firewall with Advanced Security

Starting on the SSRS server, open Windows Firewall with Advanced Security.

Why Cant I Access My SSRS Site Remotely-Inbound Rules

Click on the Inbound Rules node, and then click on the New Rule… link.

Why Cant I Access My SSRS Site Remotely-Rule Type

In the New Inbound Rule Wizard window, on the Rule Type node, select the Port button and then click Next.

Why Cant I Access My SSRS Site Remotely-Protocol and Ports 

Continuing on to the Protocol and Ports node, ensure that TCP and Specific local ports are both selected. Enter 80 in the text box and then click Next.

Why Cant I Access My SSRS Site Remotely-Action 

On the Action node, ensure that Allow the connection is selected and then click Next.

Why Cant I Access My SSRS Site Remotely-Profile

Since this server will only ever be on a domain, and in keeping with the idea of least privileges possible, ensure that the firewall rule only applies to the domain profile. On the Profile node, deselect both Private and Public profiles, and then click Next.

Why Cant I Access My SSRS Site Remotely-Name

On the Name node, enter HTTP (TCP) in the name field, and within the description field enter HTTP port for SSRS (TCP). Once this is completed click on the Finish button.

Why Cant I Access My SSRS Site Remotely-Browser 

Back on my workstation, I refreshed the page in Internet Explorer (IE). The SSRS website displayed within the browser. Success!

If you have any questions, please feel free to contact me @GarthMJ.