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How to Setup, Configure and Use SCCM’s Asset Intelligence

Asset Intelligence (AI) is one of the underused features of System Center Configuration Manager (SCCM). AI is comprised of two basic elements: Asset Intelligence Synchronization Point and Asset Intelligence Inventory Classes. This blog post will discuss both elements and I will show you how to setup and configure each of them.

How to Configure the Asset Intelligence Inventory Classes

Once enabled this feature allows SCCM’s hardware inventory cycle to collect additional asset intelligence details. To give you an idea of its scope, these details range from what software is installed (using the Asset Intelligence catalog) to what USB devices are connected to a computer.

This feature does NOT require the Asset Intelligence Synchronization Point to be setup in order to inventory these details. Instead, when needed, the Asset Intelligence Inventory Classes use SCCM’s built-in Asset Intelligence catalog. In order to get the most up-to-date details about what software is installed on a computer, however, you should enable and configure the Asset Intelligence Synchronization Point.

Asset Intelligence - Edit Inventory Classes

Configure the Asset Intelligence Inventory Classes by right-clicking on the Asset Intelligence node and selecting Edit Inventory Classes.

Asset Intelligence - Enable Only

On the Edit Inventory Classes window, I recommend enabling everything except the SMS_SoftwareShortcut. This will allow you to inventory the most useful details without causing any problems.

Remember that in order to collect the SMS_SystemConsoleUsage and SMS_SystemConsoleUser details, you will need to enable the GPO to allow their collection. See my blog post on this subject.

The reason why I don’t enable SMS_SoftwareShortcut is because it is known to cause problems by increasing the inventoried file size beyond what SCCM can handle (50 MB). This issue is particularly true for Citrix servers.

For more information about each AI reporting class, please see the MSDN description of each item.

What Does the Asset Intelligence Catalog Do?

The Asset Intelligence catalog, in its simplest form, allows you to detect software that is installed on each computer. In addition, it normalizes this information and assigns software to a category and family. All of this makes it easier for you to tell what each application does.

Asset Intelligence - X-Lite

If you didn’t know what X-Lite was you can tell from the results above that it is a Telephony Application in the Communications family. You can also see how the Asset Intelligence catalog normalizes the product name. Now you don’t have to run separate reports for each product sub-version!

Since new software titles come out every day, it’s important to have a current Asset Intelligence catalog. This is where the Asset Intelligence Synchronization Point comes into play.

What Is the Asset Intelligence Synchronization Point?

There are two major parts to the Asset Intelligence Synchronization Point. The first part is the Asset Intelligence catalog itself, and the second part is an optional feature that allows you to submit software title details to Microsoft.

Enabling the Asset Intelligence Synchronization Point allows you to download from Microsoft the latest software catalog. This is a great example of a simple cloud feature that can add value to your SCCM environment without any cost. Who wouldn’t want to use the most up-to-date catalog instead of the outdated one that was created back when SCCM was first published?

As I mentioned earlier, there is no requirement for you to submit software titles to Microsoft in order to use the Asset Intelligence catalog, but later on I will show you how!

How to Setup Asset Intelligence Synchronization Point

Installing the Asset Intelligence Synchronization Point is similar to installing any other site sever role. This site server role, however, is NOT resource intensive at all! It must be installed on a server with access to the internet, but you don’t need to worry if the server has other roles installed on it. I generally recommend that the Asset Intelligence Synchronization Point be installed on the primary site server.

Asset Intelligence - Add Site System Roles

In this example, I will install the Asset Intelligence Synchronization Point on an existing primary site server. Within the Administration node, expand Site Configuration | Servers and Site System Roles. Right-click on the primary site and select Add Site System Roles.

Asset Intelligence - General

Click Next.

Asset Intelligence - Proxy

Enter the proxy details and click Next.

Asset Intelligence - Synchronization Point

Select Asset Intelligence synchronization point and click Next.

Asset Intelligence - Review

Click Next.

Asset Intelligence - Simple Schedule

Out of personal preference, I always change the Simple schedule from 7 days to 1 day, and then click on the Next button.

Asset Intelligence - Summary

Click Next.

Asset Intelligence - Completion

Click Close. With that last step completed, your Asset Intelligence Synchronization Point will start to update the Asset Intelligence catalog.

How to Submit Asset Intelligence Titles

This is an optional item. I like to submit all of the Unidentified and not pending titles to Microsoft to be cataloged. This will benefit everyone and not just me! After the software titles are submitted, Microsoft normalizes the product names, publishers, and version information. Each software title is also assigned a software family and category. Once this is done Microsoft updates the AI catalog for everyone to use!

Asset Intelligence - Unidentified and not pending

The simplest way to start is to begin by clicking on the list of Unidentified and not pending titles (see the purple arrow above).

Asset Intelligence - List

A list of Unidentified and not pending titles is displayed.

Asset Intelligence - Request Catalog Update

I’d recommend selecting no more than 100 titles at a time, then right-click and select Request Catalog Update.

Asset Intelligence - Privacy Message

Select the, I have read and understood this message, check box and then click on the OK button.

Asset Intelligence - Details

If you would like to see what details are sent to Microsoft, click on the Details >> button.

Once this information is submitted to Microsoft it may take several weeks or months before the results are updated within the catalog.

Now with both the Asset Intelligence Synchronization Point and Asset Intelligence Inventory Classes features enabled, you can get the most out of your SCCM environment. The best part is that there is no additional cost to use either one!

If you have any questions, please feel free to contact me @GarthMJ.