SCCM Self Service

Self Service extends Configuration Manager to include complete self-service for end users and support staff by providing dynamic approval workflow, license management, and installation scheduling features that allow IT to meet end user service level agreements. Obtain 10 minute end to end software delivery times with little human involvement to any user anywhere. Give request on behalf permissions to your support staff to allow for first level / first call resolution.

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Software Request Management

Self Service provides users with a familiar and easy to use storefront to request software automatically from your ConfigMgr / SCCM / SMS 2003 installation. Publish any type of request including software, task sequences, OSD images, service packs, computers, laptop bags, and office supplies. Self Service uses approval and inventory management policies to ensure requests are secure and receive the proper approval.

Approval Workflow

Self Service provides a multilevel and dynamic approval process to secure requests. You can link approvers to Active Directory attributes to create a dynamic approval structure based on the requester. You can also use managers specified in Active Directory or create your own custom approval groups. Customizable emails and detailed status keeps everyone informed.

Software Rental

Reduce overall software license requirement by using a leased software model. At the end of the lease period, users can extend their lease or allow automatic uninstall of the software.

License Reclaimation

Create email based campaigns to politely ask the user to approve the automatic uninstall of transient, under utilized applications using software metering data. Reallocate your existing licenses effectively and prevent the unnecessary purchasing of software. Emails are generated throughout the license reclamation campaign.

Request on Behalf

Use Self Service to request software on behalf of the user, allowing support staff and managers to submit, track and report on the status of the installation without ever involving administrators. Locate users by attributes, or paste a manual list of computer names, allowing ultimate flexibility.

Software Role Provisioning

Group software together into a single web request, allowing IT departments to quickly deploy the common applications for a specific department or role.

Scheduling and Service Windows

Allow users to schedule their software installation outside of business hours. When combined with SCCM Companion, our Wake-on-LAN solution, software can be delivered regardless of the computer power state.

Question Manager

Questions can be assigned to requests to assure you have the necessary information to make approval decisions and gather necessary data for reporting. Pre populate questions with answers for multiple choice questions and control the input of answers using regular expressions.

Inventory Manager

Centralize inventory to ensure inventory compliance using native ConfigMgr / SCCM / SMS inventory. Real time inventory data is used throughout the request and approval processes, ensuring that inventory is available to fulfill the request. You can allocate inventory on a global, Office, or Department basis. Self Service will assure software licensing compliance by comparing quantity owned to quantity used.

Purchase Manager

Track purchase history using a customizable and extendable database. Track who ordered what for whom and assign purchases to resources.

Security and Control

Control access to sensitive applications using per package and category security. Ensure that expensive software is not installed unnecessarily.

Sarbanes-Oxley Standards

Self Service helps to gain a foot hold over the SOX 404 process further enhancing the efficiency of support staff and insures adherence to defined policies.

Completely Web Based

Self Service uses the latest in Microsoft .Net technologies combined with an Ajax interface to offer a very pleasent user experience.